A good hotel property management system has a night audit function that is fast to run, simple to customize, and provides comprehensive reports and backups. Modern night audits need to run quickly and easily, as paying staff to sit for hours while the night audit runs is no longer common practice. This is a great feature for hotels looking to go contactless. Some property management systems also offer integrations or apps that make it possible for guests to check-in via a kiosk or with a QR code. A user-friendly front desk module minimises input-errors and time spent on administration, allowing receptionists more time to concentrate on the guests themselves. Guests often arrive tired and irritable so it is really important that they can be checked in as quickly and as effortlessly as possible to ensure that they have a good experience. These features are must-haves for ensuring efficient hotel operations and maximum guest satisfaction.Ī front desk module makes it easy for managers and staff to view and update room status’, check guests in and out, and process payments. It is important that a PMS streamlines and simplifies standard operating procedures (SOPs) such as posting restaurant receipts, checking guests in and out and makes it possible to add special offers for your store, restaurant and/or spa.Īnother crucial element that needs to be built into the PMS ecosystem is to be able to integrate seamlessly to third-party vendor products so that the hotel can make use of all the latest hotel technology such as a channel manager to receive bookings from Online Travel Agents, Revenue Management to optimize income and POS systems for food and beverage management, totally irrespective of vendor. These tools, or features as they are called, ensure that the day-to-day hotel business operations are taken care of. With the right PMS, daily tasks are made much easier to handle provided the system has the right “tools”. Hoteliers who fully utilize hotel management systems use the system’s functionality to speed up and optimize their existing processes.
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